Exchanges & Return Policy
Office Star Policy
For defective or damaged product, Office Star Products requires photos on any damage reported. Examine merchandise inside the box within 15 days of the time of delivery. It will be up to the manufacturer to replace or have the item returned.
Restocking fee 20% or 25%
· Purchase order number
Upon receipt of the photos, a determination will be made by Office Star.
Bush Business Furniture Policy
In the unlikely event that your furniture arrives damaged or defective we can replace parts at no charge. Please note that we may request for you to email/send pictures of damaged or defective parts to facilitate processing of the replacement parts. This helps us to identify the parts that may have been damaged and to expeditiously resolve your problem. If the item has been damaged beyond repair the product can be returned for a replacement item or credit according to our Standard Return Policy. Consumer Service can be reached at 1-800-950-4782. Arrangements will be made to ship either a complete unit or the needed part. We will help to arrange a delivery company to pick-up and return to us any product that is damaged or defective.
We ONLY accept return requests within 15 business days of when your item was received. Packages once opened cannot be returned. Return authorization number must be obtained from our Consumer Service department to properly credit your account. No credits can be authorized without a Return Authorization number. A Consumer Service representative can be reached at 1-800-950-4782 If an unopened item is returned, with a Return Authorization number, a return-shipping fee of 20% will be deducted from your original purchase price and deducted from your credit. Refunds will be credited to the original payment method within 10 days of our receipt of the item being returned. Please return all items in the original packaging.